Admissions & Discharges

Admissions & Discharges

Admissions and Discharges

Our Front Office is conveniently open 24 hours per day and one of our friendly Customer Service Representatives will be happy to aid you in the admission/discharge process. Admissions to our hospital are made through the referral of your medical practitioner or through our Accident & Emergency Department. Medical practitioners are Independent Consultants and do not act as Agents, Representatives or Officers of West Shore Medical.

The Admission Process

Having made the decision to utilize our services to aid your healthcare needs, your doctor/surgeon will provide you with an admission letter which must be presented to our Front Office.

  • Your doctor or his representative is the only person who may book the Operating Theatre for your procedure. If the reservation is made a few days before the procedure, one of our Customer Service Representatives will contact you for more information to make your admission faster on your arrival.

  • Consent Forms must be completed with your Medical Practitioner before admission. This is to ensure that you are cognizant of procedures to be undertaken during your admission to our hospital and have given your informed consent to proceed. Downloadable Adults and Child Consent Forms are available here.

  • In your consultations with your Medical Practitioner, we recommend that patients appreciate and understand:

    • The nature and purpose of a proposed treatment or procedure;
    • The risks and benefits of a proposed treatment or procedure;
    • Alternatives (regardless of their cost or the extent to which the treatment options are covered by health insurance).
    • The risks and benefits of the alternative treatment or procedure; and
  • The nature and purpose of a proposed treatment or procedure

  • The risks and benefits of a proposed treatment or procedure

  • Alternatives (regardless of their cost or the extent to which the treatment options are covered by health insurance).

  • The risks and benefits of the alternative treatment or procedure; and

Patients should have an opportunity to ask questions, to elicit a better understanding of the treatment or procedure, so that an informed decision to proceed with or to refuse a particular course of medical intervention.
  • Admission Forms must be properly completed. A Customer Service Representative will assist you in completing same and answer any queries or concerns you may have.

  • To accelerate the admission process our Application Forms are available online for your completion before arrival.

  • You may select the type of room in which you wish to be accommodated. However, we cannot guarantee any type of room as rooms are assigned base on availability. West Shore Medical provides a variety of room styles from a view of the ocean, inner private rooms to shared accommodation.

  • A deposit is required before admission to our hospital. Medical, CCU and ICU patients are required to pay deposits of $7,000.00, $15,000.00 and $30,000.00 respectively, prior to admission.

  • See our Payment Policy for accepted forms of payment.

  • Any membership cards for discounts (e.g. Medicard) MUST be presented to the Customer Service Representative at the time of admission. Failure to do so will make such discount void.

  • Should your stay with us be covered through an approved insurance provider, you will be requested to make a co-payment to cover any applicable deductibles as advised by your insurer.

The Discharge Process

  • The discharge time from our hospital is 12:00 noon.

  • When a patient is discharged, the patient’s file will be audited and a final invoice prepared.

  • The patient’s Contact Person is advised of any balance outstanding or refund due.

  • Account balances are due in full before discharge.

  • Refunds to credit cards will be processed at the time of discharge once the card is presented. Otherwise a refund cheque will be issued within three (3) working days of discharge.

Before leaving our hospital please ensure you have:

  • A receipt for any payments made

  • Any x-ray film or CT scans undertaken during your stay

  • Any prescriptions your doctor may have written. Our Pharmacy is located at our main entrance for your convenience.

  • Any valuables lodged with the Nursing Station