To provide the most professional, innovative, responsive health care service in the Caribbean at the most affordable cost to our clients in a mutually beneficial environment.
Our goals are to exceed clients’ expectations of the standard and type of care they receive from all departments and levels of staff, so that they feel valued and respected as a customer of West Shore.
Staff will be trained and professional while maintaining empathy towards clients. We will strive to maintain this professionalism within the organization with continued education and encouragement of self-development.
Standards of care and performance will be maintained with enhanced education of all personnel, updating of all medical, surgical and technological procedures and innovative financial packages.
At West Shore, the most important person is the customer and they must feel this from all staff at every level as soon as they enter the West Shore environs.