Patient Charter

Patient Charter

At West Shore, your needs are important to us and we will go to great lengths to ensure that you are well taken care of:

This is our commitment:

  • You will be treated with respect, consideration and courtesy
  • You will receive friendly and efficient service
  • You will be given a clear description of your medical condition, and, you will be informed of the proposed plan of treatment
  • You will be informed as to what charges may be incurred before investigations, hospitalization or treatment are performed
  • You will be provided with medical advice and treatment which fully meet international standards of quality and care
  • You will be treated by nursing and medical staff who are trained in the latest patient care techniques
  • You will be informed of the types of medication prescribed to you, their normal reactions and potential side-effects
  • You will receive investigations and treatment with the most modern medical equipment, which is fully, properly and regularly maintained
  • You will receive care in a comfortable facility with uncompromising levels of cleanliness and hygiene
  • Your medical records will be kept in the strictest confidence
  • Your comments and complaints will be listened to and dealt with in a fair and prompt manner
  • You will be provided with meals on time and in accordance to the diet prescribed to you

This is your responsibility:

  • To provide the medical staff with as much information as you can concerning your present health condition and your medical history,
    including any past illnesses, allergies and other relevant details
  • To keep any appointment you make or to notify us as early as possible if you are unable to do so
  • To ask any questions you may have so we can be sure that you fully understand the doctor’s advice and proposed treatment plan
  • To follow the prescribed treatment plan and comply with the instructions given
  • To show consideration and respect for the rights of other patients and for the hospital staff, by following the hospital rule