West Shore Medical is dedicated to providing our customers with a detailed, accurate invoice that is easily understood. Our team members work towards satisfaction and the desire to provide the best customer service. A patient’s file is reviewed on a daily basis and an interim billing may be requested at any time. A patient’s Contact Person is informed of any outstanding balance or refund due before discharge.
The daily room charge includes the cost of maintenance, housekeeping, linens, routine nursing services, medical records and other general care-related services. Additional charges are made for special tests or drugs ordered by your physician and for operating, recovery and delivery rooms.
Room charges are calculated at a daily rate. To assist our administrators in the management of bed space, we ask that patients work with their Physicians in respecting our discharge time of 12:00 noon. As an added bonus, the discharge time will aid in your transportation planning.
Doctors’ Fees are included on your West Shore Medical Invoice only for the convenience of yourself and your Doctors, negating the need for separate invoices.
The Financial Advisor’s role is to ensure open and clear communication between patient/patient’s contact person and the hospital regarding financial status, deposit requirements for extended admissions; and assist with negotiating the sometimes stressful flow of financial transactions.
The Financial Advisor will liaise with your Doctor to establish an estimate of services to be provided to the patient and enquire about a possible discharge date. Patient Contact Persons are given a projected figure along with interim requirements.
In the absence of the Financial Advisor, a Customer Service Representative will liaise with the Patient Contact Person, advising them of the patient’s financial status and advise accordingly.
The Financial Advisor may be contacted at (868) 622-9878 extension 319 from Monday to Friday 8:00 a.m. – 4:00 p.m.