West Shore Medical’s Billings Department is dedicated to providing our customers with a detailed, accurate invoice that is easily understood. Our team members work towards satisfaction and the desire to provide the best customer service.
A patient’s file is audited on a daily basis and an interim billing may be requested at any time. Prior to discharge, an audit is done and a final invoice prepared. A patient’s Contact Person is informed of any outstanding balance or refund due.
Your hospital bill is based on the cost of drugs, salaries, supplies, specialised air-filtration and other expenses needed to serve our patients.
The daily room charge includes the cost of maintenance, housekeeping, linens, routine nursing services, medical records and other general care-related services. Our hospital also maintains a specialised air-filtration system to aid your recovery efforts. Additional charges are made for special tests or drugs ordered by your physician and for operating, recovery and delivery rooms.
Room charges are calculated at a daily rate. Discharge time is 12:00 noon.
Doctors’ Fees are included on your West Shore Medical Invoice only for your convenience and the Doctors’, so that you do not receive separate invoices.
Our Billings Department is open each day of the week from 7:00 a.m. – 7:00 p.m.
The Financial Advisor’s role is to ensure open and clear communication between patient/patient’s representative and the hospital regarding financial status, deposit requirements for extended admissions; negotiating the sometimes stressful flow of financial transactions.
The Financial Advisor will liaise with the Billings Department on a daily basis to ensure that patients’ accounts are always in credit. The Financial Advisor will also liaise with the patient’s doctor to enquire about a possible discharge date. Representatives are given a projected figure along with interim requirements.
In the absence of the Financial Advisor, a Billings Clerk will liaise with the patient representative, advising them of the patient’s financial status and advise accordingly.
The Financial Advisor may be contacted at (868) 285-5019 extn. 310 from Monday to Friday 8:00 a.m. – 4:00 p.m.