Paying for your stay
Financing for your hospital stay can be very stressful. At West Shore we work with our clients to make this period as smooth as possible.
Accepted Methods of Payments
Payments can be made by cash, Linx, Manager’s Cheque, Visa/Mastercard, online bank transfer or via our Secure Payment Portal. Unfortunately, we are no longer able to accept personal or company cheques.
If you wish to make an online transfer, please send payment confirmation to front-office@westshorett.org:
1. Bank: Scotiabank Trinidad & Tobago
2. Account Name: West Shore Medical Limited
3. Account #: 748151200438
Deposit Requirements
If being admitted through our Accident & Emergency, patients are usually required to make a deposit prior to admission. Medical, CCU and ICU pay deposits of $7,000.00, $15,000.00 and $30,000.00 respectively. Coordination with your insurance provider can also be accommodated.
If you have a scheduled admission, your doctor’s office will communicate the deposit requirements for your treatment. Failing which, a representative from Front Office or Billings Department can counsel on potential costs of admission.
Role of Patient Representative
We encourage patients to appoint a Patient Representative during their stay, allowing patients to focus on recovery instead of financial arrangements. During your stay, our team will liaise with your Physician to establish an estimated amount for the services to be rendered. We will then communicate to your listed Patient Representative, working with you to keep the account in credit.
For full transparency, the Billings Department can be contacted at any time to provide interim invoices.
Billings & Claims
Upon discharge, our team finalizes your detailed invoice before departure from the hospital. In order for us to submit your claim in a timely manner:
Invoices must be signed by the patient or legal representative
Claim forms must be signed by the patient or legal representative.
Patients are responsible for any balance not covered by insurance. A copy of your detailed invoice may be provided to you.
Need Assistance
Front Office
T: (868) 285-5019 extensions 311 or 312
E: front-office@westshorett.org
Billings Department
T: (868) 285-5019 extensions 331–334
E: billings-department@westshorett.org